How to troubleshoot your Sleeptracker® Monitor's Wi-Fi connection

Keep in mind
Sleeptracker® Monitor connects to Wi-Fi (2.4 GHz) networks that use the 802.11a / b / g / n standard. The devices do not support ad-hoc (peer-to-peer) networks.

Try this first

  • Try to connect to the Wi-Fi network again.
  • Make sure you know your network password (if required). If you see a lock icon, a network password is required. This password is not your Sleeptracker account password.
  • If your home Wi-Fi network password uses special characters such as emojis, try changing to a password containing only letters, numbers, uppercase/lowercase, and punctuation.
  • Verify if other devices (such as tablets or mobile phones) can connect to your network. If not, there may be a problem with your Wi-Fi network. You should contact your Internet service provider, network administrator, or the person who set up your network for assistance.
  • Update the firmware for your router or modem hardware.
  • By default, your router may use both WPA+WPA2 for security. To resolve connection issues, switch the router security type to either WPA or WPA2 only. If the router also has an option to set the type of encryption, setting it to AES only is recommended.

Reduce Wi-Fi congestion
If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance.

  • Turn off devices you aren't using to free up bandwidth on your network.
  • Move your device closer to your router and modem if it's in a different room or blocked by an object.
  • Make sure your device is away from sources of possible interference, such as microwave ovens or baby monitors.

Restart your Sleeptracker® processor and network hardware
You can restart your Sleeptracker® processor, Internet modem, and/or router to resolve most intermittent Wi-Fi issues.

  • Turn off your router and modem, and then wait 30 seconds.
  • Turn on your modem, and then wait for it to restart.
  • After you restart your modem, turn on your router, and then wait for it to restart.
  • While your network hardware restarts, unplug the power adapter from your Sleeptracker® processor for three seconds and then plug it back in.
  • After you restart your Sleeptracker® processor and network hardware, try to connect to your Wi-Fi network again.

Contact your Internet service provider, router manufacturer, or network administrator
If you still can't connect, you may want to contact your Internet service provider, your router manufacturer, or your network administrator.